TERMS & CONDITIONS

Website Terms Of Use

Jalai by H&C, ABN 18642560443 (“Jalai by H&C”, “we”, “us” and “our”) operates the website known as www.jalaihc.com (“Website”). By accessing and using this Website, you agree to be bound by the following terms and conditions (“Terms”). Please read these Terms carefully before using our Website. If you do not agree to all the Terms, then you may not access the Website or use any services.

Jalai by H&C, (hereinafter referred to as "we," "us," or "our") owns and operates this website. We reserve the right to decline any order you submit for any reason. For instance, we may reject your order if we have reason to believe that you intend to resell some or all of the products in your order as part of a commercial enterprise. Orders placed through this website are strictly for private and domestic use only.

By accessing and using this website, you acknowledge and accept that you do so at your own risk and that you are solely responsible for any actions taken in reliance on the content available on or through the website.

Your use of the website also signifies your acceptance of our Privacy Policy, which outlines how your personal information will be collected, used, and managed. Specifically, your information may be used to process your orders and to inform you about our products and services.

By continuing to use this website, you agree to be bound by these Terms and Conditions, which govern your access to and use of the website and any related services we may provide.

 

Minimum Age

To use this website, you must be at least the age of majority in your state or province of residence. If you are under the age of majority, you may only use the website with the consent and supervision of a parent or legal guardian.


Use of Website

You agree not to use this Website for any unlawful or unauthorised purpose and must comply with all applicable laws and regulations while accessing or using the site.

Any breach of these Terms may result in the immediate termination of your access to the Website. We reserve the right to take appropriate legal action in response to any misuse or violation of these Terms.


General Conditions

We reserve the right to refuse service to any individual for any reason, at any time. While your content may be transmitted over various networks without encryption, credit card information is always encrypted during transmission to ensure its security.

You are strictly prohibited from reproducing, duplicating, copying, selling, reselling, or otherwise exploiting any part of this Website or its content without our prior written consent.

Additionally, we explicitly prohibit purchases made for the purpose of resale, as well as the resale of any Jalai by H&C products in any commercial setting (including online businesses), unless you have received express written approval from Jalai by H&C.


Products and Pricing

All prices listed on this Website are in Australian dollars (AUD) and may exclude delivery charges. Additional costs such as import duties, customs fees, and local taxes may also apply depending on your location and are your responsibility.

Product descriptions, availability, and pricing are subject to change without notice, and we reserve the right to discontinue any product at any time without prior notification.

Jalai by H&C reserves the right to correct any pricing errors that may occur due to human error, system malfunction, or other unforeseen circumstances. In the event a pricing error is identified, Jalai by H&C will notify you of the discrepancy. You will then have the option to cancel your order or proceed with the purchase at the corrected price.

 

Returns

We accept returns for  items purchased online within 14 days of receipt. Items must be in new, unworn condition, with all original tags and packaging intact. Please refer to our full Returns Policy for more detailed information, including any additional exclusions or conditions that may apply.


Orders, Billing & Delivery

We reserve the right to refuse or cancel any order at our sole discretion, including the right to limit quantities per person or per order. All orders are subject to our Shipping Policy, which outlines applicable delivery terms, timeframes, and charges. Ownership and risk pass to you upon successful delivery of the order to your nominated address.



Personal Information

The submission of your personal information is governed by our Privacy Policy. You must not submit or provide the personal information of any other individual unless you have obtained their express consent to do so.

 

Errors, Inaccuracies, and Omissions

We do not warrant that the information provided on our Website is always accurate, complete, or free from errors. We reserve the right to correct any errors, inaccuracies, or omissions, and to cancel or refuse orders placed based on incorrect or outdated information, at any time and without prior notice.

This Website is intended to provide general information about our products and services, including the option to make purchases online. While we strive to ensure the accuracy of all content, errors and omissions may occur.

We accept no liability for any loss or damage, whether direct or indirect, suffered by you or any third party as a result of:

  • Your use of, or inability to use, the Website

  • Your reliance on any content, advice, opinions, representations, or omissions (whether negligent or otherwise) found on the Website

  • Any viruses or harmful components that may be transmitted through the Website

By using the Website, you acknowledge that you do so at your own risk, and that you are solely responsible for any decisions or actions taken based on the content available on or through the site.


Website Content

While we make every effort to ensure the accuracy of product representations, we cannot guarantee that the images on our website will precisely match the actual products or their packaging. Variations may occur, particularly in relation to colour, which may appear differently depending on your computer or mobile device's display settings. All content on this website is subject to change without notice.

The presence of hyperlinks to third-party websites does not imply endorsement or approval by Jalai by H&C of those third parties, their websites, products, services, or activities.

Unless otherwise stated, copyright in all content on this website is owned by or licensed to Jalai by H&C. You may not reproduce, duplicate, copy, sell, or exploit any part of this website for commercial purposes, except as required for standard website viewing through your internet browser or as otherwise permitted by law or expressly authorised in writing by Jalai by H&C.


Intellectual Property

All images, trademarks, logos, text, graphics, and other materials displayed on this website are the property of their respective owners and are protected by copyright, trademark, and other intellectual property laws. The use of any Jalai by H&C trademarks or intellectual property is strictly prohibited without our prior written consent.


Prohibited Uses

You may not use the Website for any unlawful, harassing, or commercial purposes without prior authorization. We reserve the right to terminate or restrict your access to the Website if you violate any of these prohibitions.

 

Disclaimer of Warranties

We do not guarantee that the Website will be free from errors, interruptions, or defects. Your use of the Website is entirely at your own risk. Our products are subject to guarantees under the Australian Consumer Law where applicable.

 

Indemnity

You agree to indemnify, defend, and hold us harmless from and against any claims, losses, damages, liabilities, costs, or expenses arising out of your breach of these Terms or your use of the Website.

 

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be severed from these Terms, and the remaining provisions will continue in full force and effect.


Termination

We may terminate these Terms and your access to the Website at any time, without prior notice. You may also terminate these Terms by discontinuing your use of the Website. Termination does not affect any rights or obligations that have accrued prior to termination.


Entire Agreement

These Terms constitute the entire agreement between you and us concerning your use of the Website, superseding all prior agreements, understandings, or representations, whether written or oral.


Governing Law

This agreement is governed by the laws of Australia, as well as any other laws applicable in the country where you reside.


Payments

We accept payments such as via Visa, MasterCard, American Express, PayPal, Apple Pay and others that may not be specifically expressed here.

Depending on your financial institution and location, you may incur additional exchange rate fees or other charges imposed by your credit card issuer or payment provider. We are not responsible for any such fees or costs.

All purchases made through our payment options are subject to the terms and conditions of the respective payment providers. For further information about the providers policy, please access their terms and conditions page through the providers official website. 


Customer Reviews Terms of Use

These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Jalai by H&C.

By submitting any content to Jalai by H&C, you guarantee that:

  • You are the sole author and owner of the intellectual property rights in the content;

  • All "moral rights" that you may have in such content have been voluntarily waived by you;

  • All content that you post is accurate;

  • You are at least 13 years old;

  • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree that you may not submit any content:

  • That is known by you to be false, inaccurate, or misleading;

  • That infringes any third party's copyright, patent, trademark, trade secret, or other proprietary rights or rights of publicity or privacy;

  • That violates any law, statute, ordinance, or regulation (including, but not limited to, those governing consumer protection, unfair competition, anti-discrimination, or false advertising);

  • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening, or unlawfully harassing to any individual, partnership, or corporation;

  • For which you were compensated or granted any consideration by any unapproved third party;

  • That includes any information that references other websites, addresses, email addresses, contact information, or phone numbers;

  • That contains any computer viruses, worms, or other potentially damaging computer programs or files.

You agree to indemnify and hold Jalai by H&C (and its officers, directors, agents, subsidiaries, joint ventures, employees, and third-party service providers.) harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant Jalai by H&C a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Jalai by H&C's sole discretion. Jalai by H&C reserves the right to change, condense, withhold publication, remove, or delete any content on Jalai by H&C's website that it deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Jalai by H&C does not guarantee that you will have any recourse through Jalai by H&C to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Jalai by H&C reserves the right to remove or refuse to post any submission to the extent authorized by law.

You acknowledge that you, not Jalai by H&C, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Jalai by H&C, its agents, subsidiaries, affiliates, partners, or third-party service providers and their respective directors, officers, and employees.

 

Contact Information

If you have any questions or concerns regarding these Terms, please contact us using the contact details provided on our Website.