PRIVACY POLICY

Jalai by H&C, ABN 18642560443 (“Jalai by H&C ”, “we”, “us” and “our”) is committed to safeguarding your personal information and respecting your privacy rights. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).

Jalai by H&C values and respects the privacy of the people we deal with. [Organisation] is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations. 

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information. 


What is personal information? 

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

 

What personal information do we collect? 

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. 

The personal information we collect about you may include: 

  • name

  • mailing or street address

  • Pin code

  • date of birth 

  • email address

  • phone number 

  • Gender

Information about your computer hardware and software is also automatically collected by us when you use our website. This information can include your IP address, browser type, access times and/or referring website addresses. This information is used by us for the operation of the website and the services offered on the website and to maintain the quality of the services offered on the website.

We collect personal information from you in various ways, including:

When you visit our website, www.lucyfolk.com.When you contact our customer services, make a complaint, provide feedback, submit an enquiry, request a call-back, or request a product replacement. When you sign up for promotions, newsletters, or other marketing communications. When you make a purchase through our online store, including your name, address, email address, phone number/s, and credit card details. When you browse our website, including your computer’s internet protocol (IP) address.


Why Do We Collect Your Personal Information?

We may collect your personal information where required by law; however, we typically acquire personal information from you (or about you) to allow us to:

We may collect your personal information when legally required, but more commonly, we gather it to:

  • Provide you with customized products, services, or offers that may suit your needs

  • Communicate with you more effectively

  • Enhance your overall experience with our business

  • Support activities like re-marketing and reporting on traffic, demographics, and user interests (refer to our cookie policy for more details)

  • Inform you about new products, services, promotions, special offers, or upcoming events

  • To respond to your complaints, feedback, enquiries, or to send you information or replacement products.

  • To gather overall data on how users interact with our website and to tailor the site to better meet individual preferences.

We will only use your personal information for the specific purpose it was collected.

 

When and How We Collect Your Personal Information

We primarily collect your personal information directly from you when you provide consent to receive communications from us. This consent may be explicit for example, by selecting a checkbox or implied through your actions or inactions, such as accepting terms and conditions that outline the collection and use of your information.

Personal information may be collected when you:

  • Purchase or enquire about our products or services

  • Request additional information about our offerings

  • Apply for employment with us

  • Participate in promotions or competitions

  • Make a return, refund, or other type of claim

  • Interact with our websites, applications, or digital platforms

  • Contact us by phone or in writing


In addition, we may gather data about your interaction with our websites or apps to enhance our service. For example, we collect this information when you click on our site or view an ad featuring our brand. This data comes from cookies that recognize your device and collect details such as:

  • Your server address

  • Your top-level domain (e.g., .com, .au, .gov)

  • The date and time of your visit

  • Pages and documents you viewed

  • Your browser type


These technologies enable us to gain insights into your browsing and purchasing behaviours, analyse website traffic and engagement, assess the popularity of content, deliver targeted advertising and content, improve our digital platforms, and perform other legitimate internal business functions. These activities are collectively referred to as re-marketing, traffic analysis, demographic reporting, and interest-based reporting.

We have also engaged Google to deliver advertisements and provide analytics services on our behalf. Google may use cookies and other tracking technologies to collect non-personally identifiable information for the purposes mentioned above. Where you have provided appropriate consent, your personal information may be combined with non-personally identifiable data collected through Google’s advertising products and features for re-marketing, demographic analysis, and interest-based reporting.


What If You Do Not Want Us to Collect Your Personal Information?

You are under no obligation to provide your personal information to us. Whether you choose to purchase our products or services or receive communications from us is entirely at your discretion. However, please note that if you decide not to share certain personal information, we may be unable to provide you with specific products, services, or assistance.

If you are using our website or searching for our products online, you have the option to manage how data is collected through your browser settings. Most web browsers allow you to remove or reject cookies by adjusting the relevant privacy settings.

Please be aware that disabling or rejecting cookies may impact the performance and availability of certain features on our website. Additionally, browser updates may affect the functionality of the Google Analytics Opt-out add-on.

Should you wish to opt out of having your web browsing activity used for re-marketing, traffic analysis, demographic insights, or interest-based reporting, please visit the Google Analytics Opt-out Browser Add-on.


What If You Do Not Wish to Receive Further Communications from Us?

You may choose to stop receiving marketing communications from us at any time. To do so, simply click the unsubscribe link located in the footer of any marketing email you receive from us. This will remove you from our mailing list and prevent further promotional communications.


When Do We Disclose Your Personal Information?

Your personal information will not be used in a manner inconsistent with this Privacy Policy. However, we may disclose your personal information to third parties in the following circumstances:

  • For the purpose for which it was collected for example, to deliver products or services, respond to enquiries, promoting business operations, our employees, agents, contractors, external advisors or to manage our business operations

  • In the event that all or part of our business is sold, and the purchaser requires access to personal information as part of the transaction

  • To enforce our legal rights or the legal rights of others

  • To prevent actual or suspected fraud, unlawful activity, or misconduct

  • To third-party service providers who assist us with various functions, including technology support, data storage, website hosting, marketing, operations, and customer service

  • Where disclosure is required by law

Where personal information is disclosed to third parties, we take reasonable steps to ensure that it is handled in accordance with applicable privacy laws and principles. Please note that some of our service providers are based overseas.

 

How You Can Access, Correct, Update, or Delete Your Personal Information

You may request access to the personal information we hold about you by contacting our Privacy Officer. Access will be granted once your identity has been verified to ensure the security of your information.

If you believe any of the information we hold is incorrect, out of date, or incomplete, you may also request that it be corrected, updated, or deleted. We will take reasonable steps to respond to your request in accordance with applicable privacy laws.


How We Store and Protect Your Personal Information 

We take appropriate measures to ensure that your personal information is securely stored and protected against accidental loss, misuse, unauthorised access, modification, or disclosure. Personal information may be held in both electronic and physical formats.

While we take reasonable precautions to safeguard your data, please be aware that transmitting personal information via the internet carries inherent risks. Nonetheless, we are committed to maintaining the integrity and security of all personal information in our possession and take reasonable steps to prevent unauthorised access or interference.

You also have a role in protecting your privacy. Please ensure that your personal information remains secure and notify us promptly if your details change. If you prefer not to share personal information over the internet, you may contact our Privacy Officer by mail or phone.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as otherwise permitted or required by law. The duration for which we keep your information may vary depending on the type of data, its intended use, and whether you have opted out of receiving further communications.

If your personal information is no longer required for the purposes outlined in this Privacy Policy or if it has been received in error we will take reasonable steps to securely destroy or de-identify it, provided it is lawful to do so.

In the event of a suspected data breach, we have procedures in place to respond promptly. Where required by law, we will notify you and the relevant regulatory authority of the breach.


Maintenance of Personal Information Quality

We take reasonable steps to ensure that the personal information we hold is accurate, complete, and current. If you become aware that any of your information is incorrect or outdated, we encourage you to contact us so we can promptly update our records.


Policy Updates

This Privacy Policy may be revised periodically. The most recent version will always be available on our website, and any changes will take effect from the date of publication.


Privacy Policy Complaints and EnquiriesIf you have any questions, concerns, or complaints regarding this Privacy Policy or the way your personal information has been handled, please contact us at:

Email: info@jalaihc.com

We take all privacy-related enquiries seriously and will respond in accordance with applicable privacy laws.

We are committed to handling your personal information with professionalism and responsibility, ensuring full compliance with all applicable privacy laws and regulations.